Right of withdrawal

Note : If you are not satisfied with your personalized mug, contact us (info@giftandprint.de) no later than 14 days after receipt of your order. Once the issue has been confirmed by our Quality Assurance team, we will take every measure possible to ensure you receive a mug free from defects.


right of withdrawal


You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of cancellation, you must send us (Akkim Germany GmbH, Linsellesstraße 142, 47877 Willich, Germany, Tel.: +4921548938066, email: info@giftandprint.de) a clear statement (e.g. a sent letter or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation


If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.


You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.



withdrawal form


If you want to revoke the contract, please fill out this form and send it back.



Akkim Germany GmbH

Linsellesstrasse 142

47877 Willich ,


Email: info@giftandprint.de


I hereby revoke the contract I have concluded for the purchase of the following goods/the provision of the following service



Ordered on ____________ / received on __________________

Customers' Name

address of the customer

Signature of the customer (only if notification is on paper)